Why “Break-Fix” Works Entirely In The
Consultant’s Favor, Not Yours
TeleComp Acquires Co-Nexus of Houston, Tx
TeleComp Acquires Co-Nexus of Houston Mar 26, 2021 Telecomp Holdings Inc., a regional technology company headquartered in Rogers, Arkansas, announced the acquisition of Houston, Texas-based Co-nexus Communication Systems, Inc. The acquisition of Co-nexus was...
TeleComp Opens New Tulsa Office
TeleComp Opens New Tulsa Office Aug 10, 2020 TeleComp is happy to announce the opening of our new Tulsa office at 5710 S. Garnett Road! TeleComp’s Tulsa staff is excited to serve our customers from a new and improved location! Although we are not able to hold an...
TeleComp Named Mitel Platinum Partner Again for 2020
TeleComp Named Mitel Platinum Partner Again for 2020 July 24, 2020 TeleComp has been named a Mitel Platinum Partner again for 2020, which is the highest level of distributorship in the United States! TeleComp has been a Mitel Platinum Partner since 2018 and held Gold...
TeleComp Unveils New Logo
TeleComp Unveils New Logo We’re excited to share our new look with all of you! Pretty soon you’ll see this new logo everywhere TeleComp is – online, on our vehicles and office buildings and when we’re able, at conferences and expos. (We miss seeing all of you...
TeleComp CEO Chris Beaty Named Arkansas Business 2020 “40 Under 40” Honoree
TeleComp CEO Chris Beaty Named Arkansas Business 2020 “40 Under 40” HonoreeMarch 23, 2020 – TeleComp CEO Chris Beaty has been named to the annual Arkansas Business “40 Under 40” list for 2020. To read the Arkansas Business announcement please click here.
TeleComp Wins Arkansas Business of the Year – Category II
TeleComp Wins Arkansas Business of the Year – Category II(March 11, 2020) TeleComp was named the winner of Arkansas Business of the Year – Category II – for 2020! As TeleComp’s CEO, Chris Beaty, mentioned in his acceptance speech, this honor is due to our absolutely...
TeleComp Wins Top Mitel Partner South Central Region
TeleComp Wins Top Mitel Partner South Central Region Feb 18, 2020 | Partnerships, TeleComp News TeleComp Named Mitel’s Top South Central Partner 2020; Recognized for exceptional performance in the South Central Region. February 18, 2020 -- Mitel®, a global leader in...
TeleComp Acquires Beasley Technology of Oklahoma
TeleComp Acquires Beasley Technology of OklahomaDecember 3, 2019 – TeleComp Holdings, Inc., the Rogers, Arkansas, based technology firm, with offices in Little Rock and Tulsa, announced the acquisition of Beasley Technology, Inc., the Cushing, Oklahoma, based...
Team TeleComp Sponsors and Participates in the ADA Tour de Cure – and Wins!
August 3, 2019 – TeleComp participated in the American Diabetes Association’s Tour de Cure, and the team walked away with some medals and good memories! The ADA Tour de Cure is an annual biking and running event designed to raise funds for individuals living with...
TeleComp Gains AT&T Platinum Elite Partner Status
TeleComp Gains AT&T Platinum Elite Partner StatusJuly 10, 2019 – TeleComp has been recognized as an AT&T Platinum Elite Partner, the highest level of sales and service for an AT&T partner in the United States. TeleComp was named an APEX (AT&T Partner...
(January 15, 2022) Two schools of thought for managed IT – which are you?
A question I often get is “Why do I need to be on a managed IT plan? Can’t I just pay you to come out and fix things when they’re broken?” While that’s a legitimate question if we were talking about your washing machine or car, that’s definitely not the right approach to a critical and dynamic IT system that your company depends on; you definitely don’t want to wait until something “breaks” before you try and fix a problem. One virus or hacker attack or one slip-up can cause permanent data loss, extended downtime, a violation of data-breach laws, bad PR, loss of customers and sales, and a host of other expensive problems.
Additionally, under a “break-fix” model, there is a fundamental conflict of interests between you and your IT firm. The IT services company has no incentive to stabilize your computer network or to resolve problems quickly because they are getting paid by the hour; therefore the risk of unforeseen circumstances, scope creep, learning-curve inefficiencies, and outright incompetence are all shifted to you, the customer. Essentially, the more problems you have, the more they profit, which is precisely what you don’t want.
Under this model, the IT consultant can take the liberty of assigning a junior (lower-paid), technician, to work on your problem who may take two to three times longer to resolve an issue than a more senior (and more expensive) technician may have taken to resolve it. There is no incentive to properly manage the time of that technician or their efficiency, and there is every reason for them to prolong the project and to find more problems than solutions. Of course, if they’re ethical and want to keep you as a client, they should be doing everything possible to resolve your problems quickly and efficiently; however, that’s akin to putting a German shepherd in charge of watching over the plate of BBQ. Not a good idea.
Second, it creates a management problem for you, the customer, who now has to keep track of the hours they’ve worked to make sure you aren’t getting overbilled; and since you often have no way of really knowing if they’ve worked the hours they say they have, it creates a situation where you really, truly need to be able to trust they are being 100% ethical and honest and tracking their hours properly (not all do). And finally, it makes budgeting for IT projects and expenses a nightmare since your IT bill may be zero one month and thousands the next.
Plus, IT systems need regular monitoring and maintenance to protect against the 80,000+ brand-new malware attacks that are released every day, not to mention accidental hiccups in data backup, employee error, hardware failure, sabotage from disgruntled employees, etc. The list is long. So, if keeping your IT systems up and running is important to you – as is keeping your network secure from data loss and cybercriminals – then the only option you should choose is a “managed services” plan from a competent, trustworthy, and reliable IT services firm.
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TeleComp CTO Gino Capito profiled by Arkansas Money & Politics
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