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CASE STUDIES

Bumper to Bumper

Case Description

Trying to operate a business in today’s digital world with an analog phone system is like trying to keep your vintage Studebaker running. Not impossible, but like a vintage car, analog POTS, or plain old telephone service, is becoming much more difficult to maintain. And it’s getting a lot more expensive. That’s the situation Parts Warehouse Inc. (PWI), a member of the Bumper to Bumper Alliance, faced as it struggled with maintaining consistent and dependable phone service across its 200 retail stores, many of which are in rural areas.

Goals
N

Replace aging Analog phone system across 200 retail stores

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Reduce monthly POTS line expenses

N

Enter the digital age and upgrade to a VoIP solution

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Partner with a local expert who could provide outstanding service and support

Recommended Solution
mitel platinum partner
N

Mitel MiVoice Office 250 Unified Communications System

Bumper to Bumper Benefits
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More stable phone system with built-in redundancy

N

New functionality, including voicemail to email, call routing, desktop and mobile clients, extension dialing between stores and contact center capabilities

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Average store experienced an ROI of 211% in the first year

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Improved store bottom line

Case Study Video

The transition to the new phones had to be smooth and the call quality had to be perfect. TeleComp delivered as promised, made course changes as needed and helped my team deliver successfully in this highly visible project.”

Rick Spugnardi

CIO and Vice President, PWI’s Digital Business

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