CASE STUDIES
Bumper to Bumper
Case Description
Trying to operate a business in today’s digital world with an analog phone system is like trying to keep your vintage Studebaker running. Not impossible, but like a vintage car, analog POTS, or plain old telephone service, is becoming much more difficult to maintain. And it’s getting a lot more expensive. That’s the situation Parts Warehouse Inc. (PWI), a member of the Bumper to Bumper Alliance, faced as it struggled with maintaining consistent and dependable phone service across its 200 retail stores, many of which are in rural areas.
Goals
Replace aging Analog phone system across 200 retail stores
Reduce monthly POTS line expenses
Enter the digital age and upgrade to a VoIP solution
Partner with a local expert who could provide outstanding service and support
Recommended Solution
Mitel MiVoice Office 250 Unified Communications System
Bumper to Bumper Benefits
More stable phone system with built-in redundancy
New functionality, including voicemail to email, call routing, desktop and mobile clients, extension dialing between stores and contact center capabilities
Average store experienced an ROI of 211% in the first year
Improved store bottom line
Case Study Video
The transition to the new phones had to be smooth and the call quality had to be perfect. TeleComp delivered as promised, made course changes as needed and helped my team deliver successfully in this highly visible project.”
