Why “Break-Fix” Works Entirely In The
Consultant’s Favor, Not Yours


TeleComp Announces Appointment of Scott Reeves as Chief Operations Officer
TeleComp today announced the appointment of Scott Reeves to the position of chief operations officer (COO), effective Jan. 10, 2024. With more than two decades of experience in information technology and a proven track record of leadership and innovation, Reeves is set to drive TeleComp’s operational excellence and customer-centric initiatives to new heights.

Ray Riddle Promoted to President of TeleComp
TeleComp Holdings Inc., a full-service technology company headquartered in Rogers, Arkansas, today announced the promotion of Ray Riddle to the position of president. In his new role, Riddle will be responsible for steering the company toward its strategic goals, ensuring that TeleComp continues to deliver exceptional customer service, and driving sustainable growth.

TeleComp Appoints Stephanie Pirruccello as Chief of Staff and Director of Marketing & Communications
TeleComp today announced the promotion of Stephanie Pirruccello to the dual role of chief of staff and director of marketing & communications. In this new capacity, Pirruccello will lead TeleComp’s marketing and communication efforts while also serving as a key member of the executive team. As chief of staff, she will ensure that TeleComp’s vision and brand are effectively implemented across the broad operational footprint of the organization.

The Danger of Holiday Phishing Scams: How To Recognize And Avoid Them To Stay Safe This Holiday Season
The holiday season is in full swing, which means so are the cybercriminals! While you’re making holiday gift lists, they’re plotting and scheming new ways to take advantage of unsuspecting online shoppers. Holiday phishing scams have become an all-too-common threat,...

May A Force Be With You
“That won’t happen to me” is something many business owners say when discussing cyber-scams and the need for adequate protections for their business, but these days it’s getting to be a really, really silly statement that you definitely don’t want your clients,...

The Bad Bot Takeover Is Here
The Bad Bot Takeover Is Here There is one extremely common threat to our security that nearly everyone has witnessed but hardly anyone talks about – bad bots. These silent attackers are often thought of as annoying spam accounts posting computer-generated comments...

10 Tasks You Didn’t Know Your IT Team Could Do For You
10 Tasks You Didn't Know Your IT Team Could Do For YouWhen you run your own business, it feels like there are never enough hours in the day. Even when you start early and end late, there’s always something else, another e-mail or task, nagging for your attention. If...

Who Is Actually Responsible For Your Cyber Security Compliance?
Who Is Actually Responsible For Your Cyber Security Compliance? What if you discovered that all of the hard work, investments and time you’ve put into growing your business is at risk due to a failure of your outsourced IT company, or possibly even your well-meaning...

Scammers Are Using These 10 Popular Brands To Trick You Into Revealing Your Private Data
Scammers Are Using These 10 Popular Brands To Trick You Into Revealing Your Private DataCybercriminals know the easiest way to sneak under your radar is to pretend to be a brand you know and trust. These large companies have spent years on marketing, customer service,...

This HUGE and Recent Data Breach Practically Guarantees Your Personal Information Was Stolen
This HUGE and Recent Data Breach Practically Guarantees Your Personal Information Was StolenBack in May, the company MOVEit, a file transfer platform made by Progress Software, was compromised by a Russian ransomware operation called Cl0p. They used a vulnerability in...
(January 15, 2022) Two schools of thought for managed IT – which are you?
A question I often get is “Why do I need to be on a managed IT plan? Can’t I just pay you to come out and fix things when they’re broken?” While that’s a legitimate question if we were talking about your washing machine or car, that’s definitely not the right approach to a critical and dynamic IT system that your company depends on; you definitely don’t want to wait until something “breaks” before you try and fix a problem. One virus or hacker attack or one slip-up can cause permanent data loss, extended downtime, a violation of data-breach laws, bad PR, loss of customers and sales, and a host of other expensive problems.
Additionally, under a “break-fix” model, there is a fundamental conflict of interests between you and your IT firm. The IT services company has no incentive to stabilize your computer network or to resolve problems quickly because they are getting paid by the hour; therefore the risk of unforeseen circumstances, scope creep, learning-curve inefficiencies, and outright incompetence are all shifted to you, the customer. Essentially, the more problems you have, the more they profit, which is precisely what you don’t want.
Under this model, the IT consultant can take the liberty of assigning a junior (lower-paid), technician, to work on your problem who may take two to three times longer to resolve an issue than a more senior (and more expensive) technician may have taken to resolve it. There is no incentive to properly manage the time of that technician or their efficiency, and there is every reason for them to prolong the project and to find more problems than solutions. Of course, if they’re ethical and want to keep you as a client, they should be doing everything possible to resolve your problems quickly and efficiently; however, that’s akin to putting a German shepherd in charge of watching over the plate of BBQ. Not a good idea.
Second, it creates a management problem for you, the customer, who now has to keep track of the hours they’ve worked to make sure you aren’t getting overbilled; and since you often have no way of really knowing if they’ve worked the hours they say they have, it creates a situation where you really, truly need to be able to trust they are being 100% ethical and honest and tracking their hours properly (not all do). And finally, it makes budgeting for IT projects and expenses a nightmare since your IT bill may be zero one month and thousands the next.
Plus, IT systems need regular monitoring and maintenance to protect against the 80,000+ brand-new malware attacks that are released every day, not to mention accidental hiccups in data backup, employee error, hardware failure, sabotage from disgruntled employees, etc. The list is long. So, if keeping your IT systems up and running is important to you – as is keeping your network secure from data loss and cybercriminals – then the only option you should choose is a “managed services” plan from a competent, trustworthy, and reliable IT services firm.
Related News

Ray Riddle Promoted to President of TeleComp
FOR IMMEDIATE RELEASE Ray Riddle Promoted to President of TeleComp ROGERS, Ark. – Jan. 2, 2024 — TeleComp Holdings Inc., a full-service technology company headquartered in Rogers, Arkansas, today announced the promotion of Ray Riddle to the position of president. In...
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