Why “Break-Fix” Works Entirely In The
Consultant’s Favor, Not Yours
Cybersecurity Trends for 2025: What Your Business Needs to Know
As technology continues to evolve, the cybersecurity landscape grows increasingly complex. Cybercriminals are constantly finding new ways to exploit vulnerabilities, making it harder for businesses to stay protected. As we approach 2025, businesses must prepare for emerging threats and capitalize on the latest innovations in cybersecurity.
Streamline Success: The Power of Unified Communications for Business Efficiency
Unified Communications (UC) is the key to business efficiency. Many organizations struggle with fragmented tools that slow collaboration and create inefficiencies. TeleComp offers many solutions, integrating communication channels into a seamless collaboration system that enhances productivity and drives growth.
5 Essential IT Skills Every Professional Should Master
With ubiquitous technology driving every aspect of most contemporary workplaces, having strong IT skills is essential for professionals across all industries. As digital tools and platforms become more integral to daily operations, understanding how to navigate the...
Data Privacy Laws: What Businesses Must Know to Stay Compliant
Data privacy laws are being implemented worldwide to safeguard personal information, and businesses that fail to comply with these regulations face steep fines, legal action, and a loss of trust from customers. As businesses collect more customer data than ever,...
The Undeniable Benefits of Multi-Factor Authentication for Enhanced Security
The risk of cyber threats is ever-present. From phishing attacks to data breaches, businesses face a constant struggle to keep their sensitive information safe. One of the most effective ways to enhance security and reduce the likelihood of unauthorized access is...
How to Create a Robust Incident Response Plan
A well-structured response plan is crucial to minimizing damage and ensuring business continuity, especially given the current environment where cyberattacks, data breaches, and natural disasters can strike at any moment, threatening the operations and security of...
Navigating the Complexities of IT Compliance: A Step-by-Step Guide
Increasingly, businesses must navigate a growing web of IT compliance requirements to protect sensitive data, ensure privacy, and avoid hefty fines. With regulations such as GDPR, HIPAA, and CCPA constantly evolving, staying compliant can be challenging, especially...
When it Comes to Online Businesses, Christmas Seems to Arrive Earlier and Earlier Every Year
As the calendar turns to the final quarter of 2024, it’s hard to ignore the early arrival of the holiday season. With Christmas just three short months away, businesses are gearing up for the seasonal rush.
Cybersecurity Compliance: The Future of Business
In an era where cyber threats are becoming increasingly sophisticated and prevalent, the future of business hinges on one crucial aspect: cybersecurity compliance.
Doing Business With TeleComp
TeleComp provides managed IT, communications and cybersecurity solutions for organizations in many different industries, including healthcare, education, finance, government and many others. With seven regional offices throughout Texas, Oklahoma and Arkansas, we help customers leverage technology to run and grow their business.
(January 15, 2022) Two schools of thought for managed IT – which are you?
A question I often get is “Why do I need to be on a managed IT plan? Can’t I just pay you to come out and fix things when they’re broken?” While that’s a legitimate question if we were talking about your washing machine or car, that’s definitely not the right approach to a critical and dynamic IT system that your company depends on; you definitely don’t want to wait until something “breaks” before you try and fix a problem. One virus or hacker attack or one slip-up can cause permanent data loss, extended downtime, a violation of data-breach laws, bad PR, loss of customers and sales, and a host of other expensive problems.
Additionally, under a “break-fix” model, there is a fundamental conflict of interests between you and your IT firm. The IT services company has no incentive to stabilize your computer network or to resolve problems quickly because they are getting paid by the hour; therefore the risk of unforeseen circumstances, scope creep, learning-curve inefficiencies, and outright incompetence are all shifted to you, the customer. Essentially, the more problems you have, the more they profit, which is precisely what you don’t want.
Under this model, the IT consultant can take the liberty of assigning a junior (lower-paid), technician, to work on your problem who may take two to three times longer to resolve an issue than a more senior (and more expensive) technician may have taken to resolve it. There is no incentive to properly manage the time of that technician or their efficiency, and there is every reason for them to prolong the project and to find more problems than solutions. Of course, if they’re ethical and want to keep you as a client, they should be doing everything possible to resolve your problems quickly and efficiently; however, that’s akin to putting a German shepherd in charge of watching over the plate of BBQ. Not a good idea.
Second, it creates a management problem for you, the customer, who now has to keep track of the hours they’ve worked to make sure you aren’t getting overbilled; and since you often have no way of really knowing if they’ve worked the hours they say they have, it creates a situation where you really, truly need to be able to trust they are being 100% ethical and honest and tracking their hours properly (not all do). And finally, it makes budgeting for IT projects and expenses a nightmare since your IT bill may be zero one month and thousands the next.
Plus, IT systems need regular monitoring and maintenance to protect against the 80,000+ brand-new malware attacks that are released every day, not to mention accidental hiccups in data backup, employee error, hardware failure, sabotage from disgruntled employees, etc. The list is long. So, if keeping your IT systems up and running is important to you – as is keeping your network secure from data loss and cybercriminals – then the only option you should choose is a “managed services” plan from a competent, trustworthy, and reliable IT services firm.
Related News
TeleComp Team Members Contribute to Amazon Bestseller
TeleComp's very own Gino Capito and Ray Riddle have contributed to an Amazon best-selling book on cybersecurityProtect your business, money & reputation with the ultimate cybersecurity defense and compliance strategies. Ray & Gino's book "From Exposed To...