Hosted Phone Service Agreement

1. Service Overview

TeleComp provides hosted unified communications services that includes

• Voice Services, including extension-to-extension calling and the ability to make and receive calls to and from the public switched telephone network (PSTN)
• Video and audio-conferencing service, including screen sharing

TeleComp hosted phone services may be accessed from a variety of user End Points, including IP Desk Phones, Desktop Clients, Web Clients, and Mobile Applications.

Uptime of Datacenters are 99.99% (4 nines) or better.

2. Tiers of Service

• A. Tiers of Service

TeleComp hosted phone services are offered in different pricing tiers, which can be more fully explained by one of our Account Executives.

• B. Usage

All tiers of service include unlimited calling within the United States, subject to TeleComp’s acceptable use policy, available at https://www.telecomp.com/legal/aup

International dialing is disabled by default.  If you want to enable international calling, please contact our support department.  The rates for international calls are subject to change.  Current rates are available by contacting one our Account Executives.

Inbound calls to a customer’s toll-free number are not unlimited.  The customer will be charged a per minute rate for each inbound call made to their toll-free number. 

Calls made to a toll-free number from outside the United States will incur both toll-free and international charges.  Current rates are available by contacting one our Account Executives.

3. N11 and other Calling

Operator Assisted Calling, 311, 511 and other N11 Calling. TeleComp does not support 0+ or operator assisted calling (including, without limitation, collect calls, third party billing calls, 900, or calling card calls). The Services may not support 211, 311, 411, 511 and/or N11 calling in one or more service areas. Additional charges may apply for these calls.

4. Directory Listing Service

By default, TeleComp does not offer directory listing.  If you would like a directory listing, please contact our support department.  If you do request a directory listing, you acknowledge that TeleComp will share certain Customer Contact Data with third parties as reasonably necessary to include in the phone directory (“Listing Information”). This information may include, but is not limited to, Customer’s company name, address, and phone numbers. Customer authorizes TeleComp to use and disclose the Listing Information for the purpose of publishing in, and making publicly available through, third-party directory listing services, to be selected by TeleComp or third-party service providers in their sole discretion. Customer acknowledges that by subscribing to the Directory Listing Service, Customer’s Listing Information may enter the public domain and that TeleComp cannot control third parties’ use of such information obtained through the Directory Listing Service.

Opt Out. Customer may opt out of the Directory Listing Service at any time, however TeleComp is not obligated to have Customer’s Listing Information removed from third-party directory assistance listing services that have already received Customer’s information.

No Liability. TeleComp will have no responsibility or liability for any cost, damages, liabilities, or inconvenience caused by calls made to Customer’s telephone number; materials sent to Customer, inaccuracies, errors or omissions with Listing Information; or any other use of such information. TeleComp will not be liable to Customer for any use by third parties of Customer’s Listing Information obtained through the Directory Listing Service, including without limitation the use of such information after Customer has opted out of the Directory Listing Service.

5. 911

Customer acknowledges that TeleComp’s hosted phone service is internet based and that calling 911 from TeleComp’s service is different from that provided by traditional providers of local telephone services.  For 911 to work correctly, the Customer must register the physical location of each phone line that will be used with TeleComp’s hosted phone service.

Customer acknowledges that TeleComp’s hosted phone system has the following limitations:

911 service will not work if you experience a power outage.

911 service will not work if your network is congested

911 service will not work if you lose your internet connection for any reason.

911 service will not work if you experience an outage for any reason.

911 service will not work if your service is disconnected for any reason.

911 service will not work correctly if you move your phone from the original location.

911 service will not work when the TeleComp mobile app is used unless wireless service is available.

Customers uncomfortable with these limitations must maintain an alternative means of calling 911, such as a cell phone:

In areas where only basic 911 service is available; the emergency operator may not be able to see your phone number or your location.  TeleComp does not control whether the emergency operator receives your phone number or location.  You should always be prepared to provide the emergency operator with you phone number and location. 

*Last updated March 2024