by Jeff Myers | Dec 15, 2022 | Terminology, Tools and Features
At CXM, we strive to provide our customers with a simple user-friendly interface that allows for quick integration into their environment. Still, there is some terminology used in CXM and referred to in our guides that should be explained. Call(s) / Recording(s) /...
by Jeff Myers | Dec 8, 2022 | Users
The User Security Details controls which recordings in CXM a user will have permission to see and interact with in the Call Search, Coaching, and Reports sections of the UI. It is critical in systems where multiple departments are being recorded. With these options,...
by Jeff Myers | Dec 7, 2022 | Users
The Sections in this area correspond to an option in the menu bar. Most menu bar options provide access to several related pages. The Permission Set specific to each page can be found in the corresponding Section here. There are no required fields in this Area....