by Jeff Myers | Dec 22, 2022 | Agents
The representatives. The people. The Agents. The connection between your company and customer starts here. CXM integrates with a wide variety of phone systems and recording environments. Some phone systems treat the person and the phone extension as the same thing...
by Jeff Myers | Dec 15, 2022 | Terminology, Tools and Features
At CXM, we strive to provide our customers with a simple user-friendly interface that allows for quick integration into their environment. Still, there is some terminology used in CXM and referred to in our guides that should be explained. Call(s) / Recording(s) /...
