by Jeff Myers | Dec 21, 2022 | Agents
If you have ever tried to update on of the required fields for an Agent, you will have seen a warning message pop-up like the one below. It warns of inconsistencies with grading and reports, but it does not explain what those inconsistencies will be. Here we are going...
by Jeff Myers | Dec 8, 2022 | Users
The User Security Details controls which recordings in CXM a user will have permission to see and interact with in the Call Search, Coaching, and Reports sections of the UI. It is critical in systems where multiple departments are being recorded. With these options,...