Call Recording & Monitoring
Capture Every Call. Enhance Every Interaction.
From customer service to compliance, your phone system should do more than connect calls—it should deliver insights. Call recording gives your business the ability to monitor conversations, evaluate quality, and stay compliant with industry standards.
We also offer screen recording—a powerful add-on that lets you capture what’s happening on an employee’s screen during a call, providing visibility into both sides of the interaction.
Monitoring & Recording Options for Business Communication
Call Recording
Recording call audio is a powerful tool that lets you securely record, store, and retrieve calls for quality assurance, training, and compliance purposes. Whether you’re supporting customers or managing a sales team, having a record of conversations helps ensure accountability and consistent service.
Screen Recording
Recording visual actions on computer monitors adds another layer of insight by showing what’s happening on-screen during the call—useful for support teams, sales processes, and training reviews.
Why Call Recording Matters
✔ Improve Quality Control
– Listen to calls and identify coaching opportunities to improve customer experience.
✔ Protect Your Business
– Recorded calls serve as proof of communication, helping reduce liability and clarify disputes.
✔ Meet Compliance Requirements
– Many industries require recorded conversations for legal or audit purposes. Our solution helps ensure your compliance with PCI, HIPAA, and more.
✔ Boost Performance with Insights
– Track call trends, evaluate employee interactions, and identify areas to streamline your process.
✔ Centralized Access
– With cloud-based access, you can review calls securely anytime, from anywhere.
Who Needs Call Recording?
There are many industries for which call recording is a vital component of customer service.
Call recording is essential for any business that:
Provides customer service or technical supporr
Operates a contact center or help desk
Sells products or services over the phone
Needs to maintain compliance in regulated industries
Wants better visibility into customer interactions
Screen recording is especially valuable for:
- Support and help desk teams
- Sales and onboarding staff
- Training and coaching programs
Included with TeleCloud Phone Systems
Our call recording and screen recording solutions integrate seamlessly with TeleCloud, our hosted business phone platform. That means you get:
- Scalable, cloud-based storage
- Advanced search and filtering
- Easy call playback and download options
- Role-based access controls
- Secure, encrypted recordings
Call Recording FAQs
How long are calls stored?
Call recordings are typically stored for 90 days by default, but storage duration can be customized based on your compliance needs and preferences.
Is call recording legal?
Yes—but laws vary by state. In many cases, only one-party consent is required, while some states require all parties to be informed. We help you configure your system to stay compliant with local regulations.
Can I choose which calls to record?
Absolutely. You can record all calls, specific lines or departments, or trigger recording manually when needed. Our system is flexible to match your workflow.
How secure are the recordings?
All recordings are encrypted and stored in secure, cloud-based systems with role-based access controls to protect sensitive data.
Can recordings be downloaded or shared?
Yes. Authorized users can easily download or share recordings for training, compliance, or documentation purposes.
Does this work with on-premise phone systems?
While our call recording is optimized for TeleCloud, we also offer options for on-premise systems. Let’s discuss your setup to find the right fit.
What is screen recording and how is it used?
Screen recording captures what’s displayed on a user’s screen during a call, offering deeper insight into workflows, tools used, and how employees engage during customer interactions. It’s ideal for training, QA, and support environments.
Ready to Elevate Your Call Experience?
Let’s talk about how call recording can help your business deliver better service, stay compliant, and gain visibility into every customer conversation.
