Customer Spotlight – Snell Prosthetics & Orthotics

Snell Prosthetics & Orthotics was founded in 1911 and has always been an early adopter of new technology to serve their patients. The company has been family owned and operated since the very beginning and is currently led by President Frank Snell, who has been a certified prosthetist and orthotist for more than 45 years. TeleComp is proud to be Snell Prosthetics & Orthotics’ technology partner by providing VTEL video conferencing services to their 10 locations throughout the state of Arkansas.

Before implementing VTEL through TeleComp, Snell used to keep in touch with their various satellite locations by communicating information by phone and fax. The staff found this method lacking as it became clear they were often working off incomplete information, and the phone calls and faxes did not provide enough details to address issues the locations faced. With the introduction of VTEL video conferencing technology provided by TeleComp, the staff at each Snell location has found their communication to be greatly improved.

The headquarters in Little Rock uses VTEL every morning to check in with each satellite office. With the addition of VTEL to their Patient Management Software, the Snell staff is able to get a complete picture of how each location is doing and identify and address any problems. Snell Prosthetics & Orthotics also uses VTEL video conferencing to provide patients with telemedicine consultations. The practitioners are no longer limited to providing care to patients just at their physical location. Now practitioners are able to participate in video calls to the other Snell locations and even to patients’ homes to easily provide expert-level care. Additionally, this results in better convenience for patients— especially those with limited mobility.

Snell also uses VTEL to foster collaboration and community among the staff at its locations. They use video conferencing to introduce new employees, hold monthly meetings and even discuss their benefit plans. President Frank Snell states that in his 45 years of business, the VTEL system through TeleComp is the best money he has ever spent. TeleComp is pleased to support Snell by being a high-quality technology provider in the state of Arkansas and beyond. Keep up the good work, Snell Team!