Citizens State Bank

Customer Experience / Testimonial

– Case Description

With two locations in rural East Texas, Citizens State Bank prides itself on providing its customers with personalized, hometown-style service “where you always talk to a person.” That was becoming more difficult, though, with two aging, outdated analog phone systems that didn’t talk to each other very well.

 

Realizing it was time for a long-overdue upgrade and update to its telecommunications, Citizens State Bank turned to TeleComp and Mitel to replace its two separate systems with a new, single unified communications platform.

Goals

N

Replace old Toshiba and Nortel Phone Systems

N

Improve unreliable connection between sites

N

Procure a system that will provide resiliency, redundancy, and security

Recommended Solution

N

(2) Mitel Office 250 systems

N

A new fiber connection for both sites with an SD-Wan backbone

N

New analog lines with a single SIP trunk group.

N

Mitel Networking for full on redundancy solution including resiliency.

Citizens State Bank Benefits

N

Improved redundancy and back-up are now in place in event of disaster

N

Each site can answer for one another, transfer calls to one another, backup one another, which ensures each customer call is answered when calling either banking location.

N

If both sites go down, the new SIP trunks will re-route the inbound calls to a group of cell phones for additional backup purposes

“TeleComp did all this at a price point that was almost too good to be true,” says Angela. “With the new system’s capabilities and advanced technology, we’re able to realize greater cost savings while paying close to the same monthly price as we were for the old Nortel and Toshiba systems we were using. Prone to hurricanes, flooding, and other storms, we’re always concerned about business continuity, which led us to our third criteria, a reliable, fully redundant system so we never have to worry about missing a call.”

Angela Conarroe

Office Administrator , Citizens State Bank