Brawner Paper Company

Customer Experience / Testimonial

– Case Description

Founded in 1946, Brawner Paper Company, Inc. has been a driving force in the paper and janitorial supply industry for over 70 years. Through outstanding service, competitive pricing, and a knowledgeable staff, Brawner continues to deliver its products to thousands of customers in the greater Houston area. TeleComp showed Brawner how they could take advantage of Mitel’s Pathways program, a special promotion designed specifically to help previous Toshiba and ShoreTel customers, like Brawner, convert to a Mitel platform. The program provides deep discounts on the platform’s primary controller, licenses, and telephones.  The platform is also on the approved products list for Section 179, which allowed Brawner to receive 35 percent of their total purchase back in a single tax write-off.

 

 

The project included the build-out of the subdivision’s new clubhouse, which consisted of three different buildings: one for ARTAVIA’s admin staff and homeowner’s association, with meeting rooms and classrooms; a recreation and community center; and the third with a gym and a small community café. Outside of the buildings, a large park, small lake, docks for lake access, a small waterpark and an outside restroom with changing facility were planned for the new community.

Goals

N

Replace aging Toshiba Telephone System that was no longer able to be upgraded

N

Software driven not hardware, so new features are a simple software update

N

Redundancy

N

Affordable

N

Cost justified

N

Ease of use

N

Option to go Virtual if desired

N

Single Vendor Solution

N

Ability to administer the system themselves 24x7, 365

Recommended Solution

N

Mitel MiVoice Business (3300) Unified Communications System

Brawner Paper Company Benefits

N

Leveraged Section 179 Federal Tax Rebate Program for affordability and cost justification

N

Improved redundancy and back-up plan in event of disaster

N

With new Mitel Platform coupled with SIP technology, the business is pretty much guaranteed to NEVER miss a call again and will be able to easily update software when new features become available

N

Improved employee productivity with ease of use

N

Able to maintain system themselves with local support from TeleComp when required

“We needed a system that addressed three key issues for us. First, our old system was saddled with outdated technology from the 2000’s that couldn’t be upgraded. Second, being in a Gulf-coast city like Houston that’s prone to hurricanes, flooding, and other storms, we’re always concerned about business continuity, which led us to our third criteria, a reliable, fully redundant system so we never have to worry about missing a call.”

Bucky Zehm

Vice President, Brawner Paper Company